📋 Overview
🗣 Voice and tone
✍ Writing principles
<Principle 1>
Whenever possible, offer a solution
While it's important to be direct in error messages, it's equally important to be helpful. Avoid messaging that focuses on the problem without offering a solution or way forward:
Your password's too short |
Don't |
Instead, help the people who use your product understand why they're experiencing an error and how they can avoid similar errors in the future:
Choose a password that is at least 8 characters long |
Do |